Course Overview: This course focuses on the international rules of protocol and etiquette that govern official and diplomatic interactions. It aims to enhance professional skills in dealing with high-profile individuals (VIPs) and managing formal occasions and international meetings with high professionalism.

Course Objectives:

• Master the rules of official and international protocol and etiquette.
• Understand diplomatic rules for dealing with VIPs and delegations.
• Manage formal seating arrangements, banquets, and precedence.
• Develop non-verbal communication skills and cultural intelligence.
• Navigate cultural differences in international business environments.

Target Audience:

• Protocol and Ceremony Officers.
• Executive Secretaries and Office Managers.
• Diplomats and Government PR Personnel.

Course Outline:

Day 1: Introduction to Protocol and Etiquette

• Defining Protocol, Etiquette, and Manners.
• The Importance of Image and Professionalism.
• Global Etiquette: Cultural Awareness and Sensitivity.
• Non-Verbal Communication: First Impressions.

Day 2: Official Protocol and Precedence

• The Order of Precedence: Rules and Logic.
• Managing Official Visits and Delegations.
• National Symbols: Flags, Anthems, and Titles.
• Gift Giving and Reception Protocol.

Day 3: Social Etiquette and Table Manners

• Business Entertaining: Lunches and Dinners.
• Seating Arrangements for Formal Meals.
• Table Manners and Dining Etiquette (Continental vs. American).
• Hosting vs. Guest Responsibilities.

Day 4: Diplomatic Relations and Communication

• Principles of Diplomatic Correspondence.
• Negotiation Etiquette in International Settings.
• Managing Press and Media in Formal Events.
• Dealing with Conflict and Difficult Situations Diplomatically.

Day 5: Event Protocol and Practical Application

• Organizing Official Ceremonies and Signing Events.
• Managing VIP Logistics (Transport, Security, Accommodation).
• Personal Branding for Protocol Professionals.
• Workshop: Simulating a Diplomatic Reception.